A customer service failure, simply defined, is customer service performance that fails to meet an individual's expectations. Typically, when a…
Video is often a primary element of social media. YouTube, MySpace and Facebook all feature video operation, helping improve the…
Even if your marketing campaign has managed to come out more successful than imaginable, you can still try to work…
With enterprise application integration driving so many changes within organizations, traditional methods of measuring business performance need to be augmented.Organizations…
A change has exploded in marketing. This year is witnessing a seismic industry change in online marketing - one of…
An online advertising agency is no ordinary agency. Although such agencies are primarily founded to help you with your marketing…
Recently, my colleague, Brian Rice of B2C Marketing Insider sent me an interesting yet slightly disturbing video and some of…
Having a QR code is a crucial element in mobile marketing. QR codes are the brand-new box codes that can…
Competition in the past has embodied such beliefs of "kill or get killed" which has fostered paranoia with many individuals…
Creating the right type of content, placing it right and analyzing the response of customers is the aim of any…